PRIVACY POLICY

UPDATED MARCH 2020

What information are we collecting?

Email newsletter: When you sign up to our email newsletters on our website we may ask for personal information about you consisting of information such as your name and email address. By entering your details in the fields requested, you enable us to provide you with the services you select. You will be able to unsubscribe from our emails at any time using the unsubscribe link or by contacting our office. We will not share this data with any third parties.

Online enquiry: When you submit an enquiry online, we may ask for information such as your name and contact details. By entering your details in the fields requested, you enable us to provide you with the services you select. We will not subscribe you to our email newsletters unless you specifically opt-in. We will not share this data with any third parties.

Booking: When you book a tour with The Slow Cyclist there is a certain amount of information we require to fulfil your holiday. This can sometimes include:

Full name
Date of birth
Next of kin
Postal address
Telephone number
Insurance details
Passport information
Details of any medical condition
Names of additional travellers
Credit or debit card information if paying online

Who is collecting this information?

The Slow Cyclist is collecting this information.

Why is it being collected?

This information is either to provide you with requested services such as email newsletters or brochures, or to complete your holiday booking.

How will it be used?

The Slow Cyclist will use your personal information for a number of uses including, but not exclusively, for the following:

  • Administrative purposes, which means that The Slow Cyclist may contact you for reasons related to the service you have requested e.g. extra information required for visas or pre-trip paperwork required to organise the trip for you
  • To analyse and improve the services offered e.g. post trip feedback
  • To keep you updated of special offers and general information via our newsletter, from which you may unsubscribe at any time

If you have booked a holiday with The Slow Cyclist, we will keep your information on record for three years after you return home, in case this information needs to be accessed in matters relating to your booking. This information will be deleted after three years.

Who will it be shared with?

If booking a holiday with The Slow Cyclist, we will need to share information with our team, partners and suppliers in the destination you are visiting. This may consist of your name, passport number, date of birth, insurance details, level of fitness, next of kin and any medical conditions or dietary requirements. We request that our local team, partners and suppliers delete this information 30 days after your tour ends.

We also share your email address with Trusted Shops who collect reviews on our behalf. They will only email you once concerning your trip with The Slow Cyclist.

We may share surnames with our partner who organises flights and other travel services for some guests. This will not be used for marketing purposes. If you book through his organisation we cannot be held responsible for the way your data is used.

Your Rights

You have certain rights in respect of the personal information that we hold about you. Details of these rights are set out below. To exercise any of these rights, please contact us.

Your rights:

(a) Access: We will confirm to you whether or not we are processing and using personal information about you, at your request and, if so, provide you with access to and a copy of such personal information and the other details to which you are entitled.

(b) Rectification: We will correct any inaccurate personal data and complete any incomplete personal data (including by providing a supplementary statement) that we hold about you.

(c) Prevention of processing likely to cause damage or distress: We will respect your rights to require us to cease or not to begin processing your personal information for a specific purpose, or in a specific way, that is likely to cause you or any third parties unwarranted damage or distress.

(d) Erasure: We will erase your personal information at your request without undue delay where there is no good reason for us to continue to use it.

(e) Restriction: We will restrict the processing of your personal information in certain circumstances, if you ask us to do so.

(f) Data portability: We will provide you or third parties on your behalf with a copy of any personal information that we hold about you which you have provided to us in a structured, commonly used and machine readable format.

(g) Objection (including objection to direct marketing): We will respect your general rights to object to the processing of your personal information in certain circumstances, including for direct marketing purposes.

(h) Automated decisions and profiling: We will respect your rights to require us not to carry out decisions based solely on automated processing, including profiling, which produce legal or similarly significant effects on you.

Cookies

The cookies we set: when you book a holiday with The Slow Cyclist you will have an online account created for you, accessed through our website. We will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.

We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.

Our site also offers newsletter subscription services and cookies may be used to remember if you are already registered.

Third party cookies: in some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content. For more information on Google Analytics cookies, see the official Google Analytics page.

We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work, social media sites including Facebook and Instagram will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

Third party cookies may be created and/or used on this site by the following services

Our website and certain literature contains hyperlinks to websites owned and operated by third parties. These third party websites have their own privacy policies, including cookies, and we suggest that you review them. They will govern the use of personal information you submit or are collected by cookies whilst visiting these websites. We do not accept any responsibility or liability for the privacy practices of such third-party websites and your use of such websites is at your own risk.

We use “cookies” to store and collect information regarding your usage of the website. Cookies are small files placed on your computer’s hard drive, or in your browser memory, when you visit our website. Your computer will only share the information in the cookie with the website that provided it, and no other website can request it. There are two types of cookies, session and persistent. Session cookies last only as long as your web browser is open. Once you close your browser, the cookie disappears. Persistent cookies store information on your computer for longer periods of time – typically up to 3 months. The Slow Cyclist website may use both types of cookies.

The Slow Cyclist will keep your information confidential except where disclosure is required or permitted by law (for example to government bodies and law enforcement agencies). We will not pass your information on to 3rd parties for marketing or sales purposes. All information is kept securely and can only be accessed by the employees, or agents of The Slow Cyclist.